Return Policy

With a sales receipt and within 60 days of purchase if the merchandise is unused, we offer:

  • An exchange
  • A full refund or charge credit
  • If the receipt indicates the original purchase was charged to a major credit card or a Gordmans credit card, the refund will be credited to that same card.  If the card is not available, the refund will be in the form of a store credit.
  • If the receipt indicates the original purchase was paid by check, a cash refund will be issued only if the original purchase was more than 10 days ago.  If the original purchase was less than 10 days ago, a refund by check will be sent from our Corporate Office (allow 10 business days).

With a gift receipt and within 60 days of purchase if the merchandise is unused, we offer:

  • A store credit for the amount coded on the receipt.

Without a sales receipt and if the merchandise is unused (excluding Maternity), we offer:

  • A store credit for 15% off the current retail.
  • An exchange where 15% will be deducted from the current retail of the item being returned and the item being purchased.  Any balance is issued as a store credit and the guest will not receive the purchase receipt.

Note: Unfortunately, many retailers are subject to fraudulent return activity. Gordmans reserves the right to refuse or limit the number of returns permitted without valid receipts. Returns may also be limited or declined based upon Gordmans refund verification systems.

Store Credits cannot be redeemed for cash. To use, simply present this card to your Gordmans cashier at the time of purchase. The amount of your purchase will be deducted from the card's present value. Please safeguard your card; it is not replaceable if lost or stolen.