Return Policy

With a sales receipt and within 60 days of purchase if the merchandise is unused, we offer:

  • An exchange
  • A full refund or charge credit
  • If the receipt indicates the original purchase was charged to a major credit card or a Gordmans credit card, the refund will be credited to that same card.  If the card is not available, the refund will be in the form of a store credit.
  • If the receipt indicates the original purchase was paid by check, a cash refund will be issued only if the original purchase was more than 10 days ago.  If the original purchase was less than 10 days ago, a refund by check will be sent from our Corporate Office (allow 10 business days).

With a gift receipt and within 60 days of purchase if the merchandise is unused, we offer:

  • A store credit for the amount coded on the receipt.

Without a sales receipt and if the merchandise is unused (excluding Maternity), we offer:

  • A store credit for 15% off the current retail.
  • An exchange where 15% will be deducted from the current retail of the item being returned and the item being purchased.  Any balance is issued as a store credit and the guest will not receive the purchase receipt.

Note: Maternity can be returned within 30 days of purchase if the merchandise is accompanied by a sales receipt, unused, with the ticket and purple hang tag still attached to the garment.